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Allkempt.

VA services

Virtual assistants for UK short‑term rental hosts.

A trained person on your account who handles the day-to-day of your listings: guest messages, pricing, listings, cleaner bookings and your channels. They use AI tools to work faster. Your guests always hear from a person.

Book a free intro callSee VA pricing
A lived-in living room with a linen sofa under a terracotta throw, a wooden coffee table, a tall bookcase and houseplants
Guest question answeredCheck-in, parking, door codes
Midweek rates reviewedWithin limits you set
Clean booked after checkoutTurnaround confirmed

01 · Guest communication

Guest messages answered in your voice.

Enquiries, booking questions and mid-stay messages are answered from your account, using the house rules and reply templates agreed when you start. Check-in times, parking, door codes: the questions guests ask every week, answered the way you would answer them.

Whether you tell guests you work with a VA is up to you. Nothing on our side announces it.

What your VA does

  • Pre-booking enquiries and booking questions
  • Check-in details, directions and house rules
  • Mid-stay questions, with anything that needs your decision passed to you
  • A summary of what happened and what needs a decision
A host replying to guest messages on a phone
Emma, arriving FridayBooking enquiry

Hi! Is there anywhere to park near the flat?

Yes, there's free parking on the street outside. It's in your check-in guide too.

Answered by your VA, in your voice

02 · Pricing & revenue management

Rates that follow demand, not last year's calendar.

Your VA checks nightly rates against local demand, adjusts minimum stays around busy and quiet spells, and looks for the midweek gaps that sit empty because nobody had time to reprice them.

You agree what they can change before they start, so pricing moves within limits you have set.

Example week · nightly rates

BookedRepriced

  1. Mon£92
  2. Tue£98£84
  3. Wed£98£84
  4. Thu£104
  5. Fri£132
  6. Sat£138
  7. Sun£112

Tuesday and Wednesday were sitting empty. Rate eased and the minimum stay dropped to one night, within the limits the host set.

What your VA does

  • Nightly rates checked against local demand
  • Minimum stays adjusted for busy and quiet periods
  • Midweek gaps spotted and filled
  • Rate and minimum-stay reviews across a whole portfolio
Before

Room in flat

No amenities

After

Bright double room with a work desk, a short walk from the station

  • Wi-Fi
  • Desk
  • Self check-in
  • Street parking

03 · Listing optimisation

Listings that describe the place guests will walk into.

Titles, descriptions and photo order are rewritten to match the property, and amenities and house rules are checked and corrected, so guests book with the right expectations and ask fewer questions after they have.

What your VA does

  • Titles and descriptions rewritten to match the property
  • Photo order set so the strongest rooms lead
  • Amenities and house rules checked and corrected
  • Listing details kept consistent on every platform

04 · Cleaning & turnover coordination

Every checkout followed by a clean that's booked.

Your VA books cleaners around each checkout, confirms the turnaround before the next guest arrives, and flags restocking early, before a guest finds the empty cupboard.

What your VA does

  • Cleaners scheduled around every checkout
  • Turnarounds confirmed before the next arrival
  • Restocking flagged early
  • Turnover and contractor coordination across properties
A cleaner preparing a rental property between stays

Need the cleaning done as well as booked? Allkempt employs its own short-let cleaners. See cleaning services.

  1. Guest checks out
  2. Clean booked
  3. Turnaround confirmed
  4. Restocking flagged
  5. Next guest arrives

05 · Channel management

One property, the same on every channel.

Rates, availability and listing content are kept in step across Airbnb, Booking.com, Vrbo and Comfy Workers, through your channel manager or directly, so a change made in one place reaches the rest.

What your VA does

  • Rates and availability kept in step across platforms
  • Calendar upkeep across Airbnb, Booking.com, Vrbo and Comfy Workers
  • Listing content matched on every channel
  • Your channel manager kept up to date
In step
In step

Your property

Rates, availability and content

In step
In step

How it works

From your inbox to theirs, in four steps.

  1. 01

    Tell us your setup

    One call to go through your properties, the platforms you list on, and which jobs are eating your week.

  2. 02

    We match and train your VA

    You are matched with a trained VA, and an onboarding specialist takes them through your listings, house rules and how you write to guests.

  3. 03

    They take over the day-to-day

    Messages, rates, cleaner scheduling and channel updates move across. You agree what they handle before they start.

  4. 04

    You get your time back

    You get a summary of what happened and what needs a decision from you — not a list of jobs to do.

Who it's for

Built for hosts, at any size.

Hourly, so you pay for the work your listings need. See pricing and the cost calculator.

VA questions

What working with a VA is like.

Can't find what you're looking for? Get in touch and a specialist will answer directly.

Keep exploring

Your next step

Hand over the day-to-day.

Book a free intro call and we'll talk through your properties, your platforms and the jobs you want off your plate.

  • From £3 an hour
  • A trained human on your account
  • You pay for hours worked
Book a free intro callSee pricing first