Privacy notice

Allkempt provides trained virtual assistants to UK short-term rental and serviced accommodation hosts. The data controller for the information described here is Allkempt Ltd (company number 17476369), 12 Highfield Road, Levenshulme, Manchester M19 3JX.

Questions about anything on this page, or a request to see or delete your data, go to support@allkempt.com.

When you send an enquiry form on this site we receive the name and email address you enter, what you need help with, the property count if the form asks for it, the message you write if you write one, the time you sent it, and the page you sent it from. We do not ask for a postal address, a phone number or any payment details, and the form has no field for special category data.

The submission is emailed to us. It is not written to a database on this website and the site itself stores nothing about you beyond the cookie choice and, if you pick one, the light or dark theme, both described below.

The booking calendar on our contact page is provided by Cal.com. It only loads if you allow it, and you can book without it by sending the form instead. If you book a call through it, Cal.com collects your name, email address, the time you choose and any notes you add, and passes the booking to us. Cal.com processes that booking for us, and the same purposes, lawful basis and retention periods below apply to it as to an enquiry.

Cal.com's own handling is described in its privacy policy.

We use it for one thing: to reply to your enquiry and, if it goes further, to arrange an intro call. The lawful basis is Article 6(1)(b) UK GDPR — steps taken at your request before entering into a contract. Where an enquiry does not lead anywhere, our basis for keeping the record for the period below is Article 6(1)(f), our legitimate interest in knowing who has contacted us and what we told them.

We do not use enquiry details for marketing unless you separately ask us to, and we never sell them.

Enquiries that don't become clients. If you contact us but don't go on to use our services, we keep your enquiry and contact details for 12 months from our last contact with you, in case you come back to us. After that, we delete them.

Client records. If you become a client, we keep your contract, invoices, payment records and related correspondence for 6 years from the end of the financial year in which our work with you ends. We do this because HMRC requires companies to keep records supporting their tax returns for 6 years, and because legal claims about a contract can be brought for up to 6 years.

Data we handle on your behalf. When our assistants manage your accounts (such as Airbnb or other booking platforms), any personal data in those accounts, like guest names, booking details and messages, belongs to you. We only use it to carry out your instructions. When our work with you ends, we remove our access to your accounts and delete any copies we hold, unless you ask us to return them first or the law requires us to keep them.

Your enquiry passes through the following processors, and no one else:

• Google (Gmail) — the enquiry is delivered to and stored in a Google Workspace mailbox.
• Cloudflare — hosts this website and processes the request that carries your submission. Request logs, including IP addresses, are retained by Cloudflare under their own policy.
• Cal.com — runs the booking calendar on our contact page. If you book an intro call, the booking is processed and stored by Cal.com and sent to us.
• The VA assigned to your account — only if you become a client, and only to the extent needed to do the work.

Our virtual assistants are employed by Allkempt Ltd and work from our team in Pakistan. This means personal data we hold, including data we handle on behalf of our clients, is accessed from Pakistan. Our assistants are bound by our data protection and confidentiality policies, use company-controlled accounts with two-factor authentication, and only access the data they need for the work assigned to them.

Some of the service providers we use, such as Google and Zoho, may store data outside the UK. Where they do, the transfer is covered by UK adequacy regulations (including the UK–US Data Bridge) or approved contract terms. Cal.com, which runs our booking calendar, is based in the United States: the details you enter when you book a call are processed by Cal.com under its privacy policy (opens in a new tab) and data processing terms, and only once you have allowed the booking calendar in your cookie settings.

You can ask us for more details by emailing support@allkempt.com.

Nothing but strictly necessary storage runs until you choose. You can change that choice at any time from the Cookie preferences link in the footer of every page.

• Necessary — one entry in your browser's local storage recording your cookie choice, so we do not ask again, and a second recording light or dark theme, only if you press the theme switch. No third party can read either and neither leaves your device.
• Analytics — Google Analytics 4, if you allow it. Sets _ga and _ga_* cookies to count visits and see which pages get read. IP addresses are anonymised. Nothing loads until you agree.
• Marketing — Google Ads and the Meta Pixel, if you allow them, and only on the page you reach after sending the form. They set _gcl_*, _fbp and _fbc cookies so we can tell which advert led to an enquiry. Nothing loads until you agree.
• Booking calendar — the Cal.com calendar on our contact page, if you allow it here or with the “Load the booking calendar” button on that page. Cal.com sets its own cookies inside the calendar to run the booking. Nothing loads until you agree, and you can open the same calendar on cal.com instead.

Withdrawing consent stops further tracking and removes the cookies we can reach from this site. Cookies already set on a third party's own domain are removed through that company's own controls.

You can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, ask us to restrict what we do with it, or object to us keeping it. Write to support@allkempt.com and we will respond within one month.

Deleting an enquiry is straightforward: tell us the email address you used, and we remove the message and any notes attached to it.

If you are not satisfied with how we have handled a request you can complain to the Information Commissioner's Office at ico.org.uk, or call their helpline on 0303 123 1113.

If we change what we collect or who processes it, we update this page and the date at the top. Where the change affects what a cookie category covers, we ask for your cookie choice again rather than carrying the old one forward.

See also our terms of use.